Shipping policy

Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with The Raven Woods Parlour. This policy explains how I ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on this website, orders are processed within 5 business days (excluding holidays).

Orders placed after 12pm Pacific or on weekends and holidays may begin processing the next business day.

You’ll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside my control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping on US orders over $111.

Order Tracking

Once your order ships, I’ll email you a confirmation with a tracking number and link. Tracking usually updates within 24 hours of the notification, but may take longer.

Shipping Destinations

Currently shipping within the United States only. International shipping is coming — email me if you’d like to be notified when it’s available.

Address Accuracy

Please check your shipping address at checkout. Contact me as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, email me and I’ll help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Email me as soon as possible. Orders can be cancelled before a shipping label has been created. Once a label exists, the order is on its way and will need to be handled as a return instead. Refunds for cancelled orders are processed promptly to the original payment method where possible.

Questions?

Email me at rwp@ketsiaelizabeth.com.