Refund policy
Return Policy
Last updated: October 16, 2026
Returns
I accept returns within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with any tags attached.
Refunds may be reduced or declined for items returned used, damaged, or altered beyond what is necessary to inspect them.
How to start a return
Email me at rwp@ketsiaelizabeth.com within 30 days of delivery with your order number and the item you’d like to return. Please contact me before shipping anything back.
Once your return is approved, I’ll provide the return address. You are responsible for return shipping costs on change-of-mind returns. I recommend using a tracked service, as I can’t issue a refund for a return that doesn’t arrive.
Damaged or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email me within 7 days of delivery with photos and I’ll make it right at no cost to you, including return shipping where applicable.
Exchanges
Email me before returning an item and I’ll let you know what’s available.
Cancellations
Orders can be cancelled before a shipping label has been created. Email me as soon as possible with your order number and I’ll cancel and refund in full if I haven’t started preparing your shipment. Cancellation requests aren’t guaranteed once fulfillment has begun. If your order has already shipped, it will need to be handled as a return instead.
Refunds
Once I receive and inspect your return, I’ll let you know whether the refund was approved. Approved refunds go back to your original payment method. Your bank or card provider may take additional time to post it.
Original shipping charges are non-refundable unless the return is the result of an error on my end.
If you haven’t seen your refund within 10 business days of approval, please email me.
Your rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
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